Your Charity Lottery raises over a million pounds for Dove House Hospice and its charity partners every year. Promoting the lottery in order to recruit new players and delivering an excellent customer experience to potential and existing players is key to what we do. It takes a dedicated team of people both in the office and out and about in the community. From visiting charity shops supporting the sale of lottery products, recruiting new lottery players door-to-door and at venues to attending community events within the area covered; our CLAs are out in the community meeting people raising awareness of the services provided by the hospice and raising much needed funds towards these. The role of Community Lottery Assistant (CLA) is multi-faceted and varies day to day.
Today we meet with Julie, who works throughout North Lincolnshire on behalf of Lindsey Lodge Hospice. Julie has been part of the lottery team for over 3 years. To find out a bit more about what her role entails, I asked a few questions.
What attracted you to work at Your Charity Lottery?
I was looking for part time work after I'd finished a full-time career which involved me travelling all over the country. I found out about the position of Community Lottery Assistant through an agency. When the lady described the role, I thought it's everything that I wanted: be involved in the community, out and about and not tied into an office environment and meeting people, which is something that I really enjoy. When I found out about the hospice that then drew me in even more, knowing that you can make such a difference in people's lives.
What do you get out of it?
The role is not just promoting the lottery and collecting money from people. It's a lot more than that. I work in North Lincolnshire and a lot of my customers are older people who really do look forward to my visits. When I see them, they want to tell me about what's happened in their lives, but they also show an interest in my life as well. On occasions I may be invited in and they might have spilled something on the floor they can't clean up so I end up cleaning it up, or a customer may want a letter posted so I go off and do it for them. They're so grateful and it makes me feel as if I've made a little bit of a difference. Just to spend a couple of minutes chatting to somebody about something, you might be the only person they've since that day. It makes you feel good. I can honestly say there's not one person that I go see that I think 'oh no I've got to go see them'.
What would you say to somebody who is considering applying for the Community Lottery Assistant position?
I would say definitely go for it. You've got to have a friendly, positive attitude, outgoing personality and like people. I think the other thing is to smile because people love that when you knock on the door with a smile or if you see them at a venue.
What do you do when you're not working?
I'm very involved with my family, especially my granddaughter. I do a bit of gardening, lots of reading, and I do like socializing. So really this job is just an extension of my life, so it's perfect.
If you would like to join Julie and the rest of our team we are currently recruiting for a Community Lottery Assistant in the Scunthorpe and North Lincolnshire area to promote the lottery on behalf of Lindsey Lodge. Find out more here.