Customer experience magic: Sue Harman wins Magic Moments awards

The player is as the heart of everything we do and the lottery team is dedicated to giving all our customers the best experience possible. It came as no surprise then when Sue Harman, Members Relations Assistant, was nominated for a ‘Magic Moments’. ‘Magic Moments’ acknowledge Dove House staff and volunteers who go above and beyond to provide great care to patients, staff and visitors. Whether it’s a friendly gesture, an act of kindness or simply a way of putting people at ease when they may be anxious or upset, these are the kinds of thing which can make a big difference to people, and which make us all proud of Dove House Hospice.

 Sue received her certificate from Dove House Chief Executive , Anna Wolkowski

Sue received her certificate from Dove House Chief Executive , Anna Wolkowski

She was the overall winner of the award for the month of August for showing great team work and supporting service users and their families. Sue went the extra mile for a lottery player known to the hospice. When speaking to the lottery player on the telephone he told Sue about his wife’s passing in January and that he had meant to get around to seeking additional emotional support for members of his family. Sue, with permission from the lottery player, was able to arrange for the Family Support Team to get involved and help them receive the support they needed to cope with their loss.

Welcome to our new beneficiary the Charlie Cookson Foundation

We are very excited to welcome the Charlie Cookson Foundation as our latest beneficiary. Over the last few weeks we have been working closely together to prepare for today’s launch and have been inspired by the courage, generosity and drive of Charlie’s family and friends to help as many families as they can. The Foundation provides financial support for parents caring 24/7 for their seriously ill children and have helped over 50 families since it was created in 2013. We are delighted to welcome them into our lottery family and to help provide regular and valuable income to help as many families as possible when they need it most.

Charlie Cookson received regular hospital treatment for muscle and bone problems before also suffering from a blood disorder. In early 2012, scans also revealed that Charlie had epilepsy. He was later awarded the South Tyneside Child of Courage Award in April 2013, before passing away on 29th October 2013. His parents Sarah and Christopher Cookson had to reduce their working hours to care for Charlie full-time and know only too well how difficult it can be coping with the stresses and strains of everyday life on top of caring for a seriously ill child. They set up the Charlie Cookson Foundation in his honour. It provides help towards the financial burden of essential nursing facilities, bills, rent and other monetary difficulties which arise from full-time care.

 Charlie with his mum and dad, Sarah and Chris

Charlie with his mum and dad, Sarah and Chris

Chris and Sarah, Charlie’s parents and the founders of the charity, explain: “When your child is born, the last thing you want to hear from a Consultant or Doctor is that your child won’t live a long life. We’ve now supported 53 families with up to £3,000 each, and we’ve seen the Foundation grow from our breakfast bar table to now have a shop in South Shields Town Centre and one down at the Community Centre.

“We are absolutely delighted that Your Charity Lottery will be working with the Foundation. We’re so grateful for the incredible support that we have from the local community, but our work is done all over the country, so to have support from outside of South Shields too means so much.”

The Foundation also offers financial support to families after bereavement, recognising the difficulty of many situations in which families are forced to vacate the housing they have been provided with just two weeks after their child passing.

Just over 100 players together could provide financial support for one family for up to 3 months. Could you be one of them? To join click here.

Summer Raffle Jackpot Winner

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Mr Fletcher, a retired joiner from Hedon, is the lucky winner of our Summer Raffle jackpot of £3,000. He was very surprised to get the call and was delighted with the prize. He told us ‘the last time I won first prize in a raffle was in 1978. It was a live pig and although the ticket only cost 20p at the time, I ended up spending £110 on a new freezer to store it!’  He visited Dove House to collect his winning cheque and take a tour of the hospice. He was impressed with the facilities and was delighted to see what his support meant to the hospice.

The Summer Raffle raised a fantastic £43,444 which will go towards the many services Dove House Hospice is able to develop and run free of charge to the user. A huge thank you to everyone who taken part in our Summer Raffle.

To join the lottery and support Dove House in continuing to provide vital care in the community click here.

Jackpot winner - June

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A retired anaesthetist will be fixing her car and donating to a dog shelter in Bahrain after winning the jackpot on 8th June. Sue Hewitt has been supporting Dove House through the lottery for 12 years. She knew the hospice through her aunt who worked there 15 years ago and her mum who was a keen supporter throughout her life. She says ‘although I relocated to Lincolnshire many years ago, I am a Hull lass, born and bred and I’m proud to be supporting the community through the hospice’.  She was very surprised to have won the jackpot. She says ‘when I got the call I just couldn’t believe my luck. My car had just broken down and it was a very welcome surprise.’ She supports a number of charities, including a dog shelter in Bahrain, and will give some of her winnings to find a new home for stray dogs. Sue visited Dove House to pick up her cheque and take a tour of the Hospice. She was surprised to see many activities were going on. She enjoyed her tour saying: “It is not at all what I was expecting. I can’t believe what a warm and homely place this is. That is not what I imagine a hospice to be like. I wish more people knew what a wonderful place this is.”

To join the lottery and support Dove House in continuing to provide vital care in the community click here.