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CONTACT US 

Have a question or need help? You can call us on 0300 330 1500 or fill in the form below to contact our team. Need to update your contact information? Please remember to include your lottery number in your message. 
 
We look forward to hearing from you! 

SUBMIT AN ENQUIRY 

PLEASE CAN WE STAY IN TOUCH? 

Thank you for participating in Your Charity Lottery (which is owned, run and operated by Dove House Hospice Limited) (‘YCL’), you are changing lives locally. 

We pride ourselves on being open and transparent with our players about how their personal data is used and the processes we adopt when we ask for contributions and donations to raise money for our charity partners. Our Privacy Policy explains what personal data we may collect about you, how we use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us. To access it, Visit this link. 

WHY WE COLLECT PERSONAL DATA 

We collect information in order to fulfil your request and make better decisions about how we raise and spend funds so generously provided by you. The charity or fundraising group you are supporting ('Your Charity') relies on the people living in its local community for support – both financially and in kind. By gathering information about our community both YCL and Your Charity can fundraise more efficiently and get the right information to you based on what you want to see and how you want to receive it. Ultimately, this means Your Charity is able to continue to provide the excellent services and support needed in the area. Please fill out your details below and select what types of information you would like to receive from us, and how you would like to receive this. 

YOUR DETAILS 

COMMUNICATING WITH YOU 

Please select as many options as you'd prefer. If you allow us to contact you via email and/or text it will save money allowing more of your contribution to go towards the provision of services. If you do not tick the boxes you will be consenting to us and Your Charity sending you direct marketing by phone, post, email or text message where we have these contact details. 
If you do not wish to receive direct marketing communications from Your Charity in the future please tick below 

I AM HAPPY TO BE CONTACTED ABOUT... 

PRIVACY POLICY 

Your Charity Lottery will store and process information about you for the purpose of providing services in accordance with our charitable aims. Using your consents as listed above, or in the event of a legitimate business interest requirement, we will contact you from time to time using your preferred contact method(s). You can change your contact preferences at any time using the YCL website, emailing us at info@yourcharitylottery.org.uk or phoning 0300 330 1500. We will keep your personal data within the EEA and normally expect to retain it for 7 years. (To read our privacy policy, follow the link here).