At Your Charity Lottery, we want you to be happy with your purchase. If you are not satisfied with your order for any reason, you may return it for a full refund within 30 days of the purchase date.
(Please note, this policy does not apply to Lottery subscriptions or single-entry ticket purchases.)
To be eligible for a refund, items must be returned in their original packaging, unused, and in resalable condition. Items that have been damaged, opened, or used are not eligible for a refund.
The following items are not eligible for a refund:
Custom-made or personalized items,
Items that have been damaged or opened by the customer,
HOW TO RETURN AN ITEM
To return an item, please follow these steps:
Contact us by email at email@example.com or by telephone 0300 330 1500 to request a return authorization number (RAN).
Pack the item securely in its original packaging, if possible.
Include the RAN and a copy of your receipt in the package.
Ship the package to the following address:
Your Charity Lottery, C/O Dove House Hospice, Chamberlain Road, Hull, HU8 8DH
Customers are responsible for the cost of return shipping.
Once we have received and processed your return, we will issue a full refund to your original payment method within 5-7 business days.
Should any of the items returned not meet our eligibility requirements we will contact you directly as this will affect your refund value. See ‘Additional Notes’ below for further information.
If you have any questions about our return or refund policy, please contact us by email at firstname.lastname@example.org or by telephone 0300 330 1500.
We reserve the right to refuse a refund for any item that does not meet the eligibility requirements listed above.
We recommend that you ship your return package with a tracking number so that you can track its status and ensure that it is delivered to us safely.
We are not responsible for lost or stolen return packages.