Your Charity Lottery has a statutory duty to ensure that only players aged 16 or over participate in a Lottery, Raffles/Superdraws, or any other Lottery activity promoted by the society. However, Your Charity Lottery, as part of its commitment to responsible gambling, has set a higher minimum age of 18 years. You will be required to verify that you are aged 18 or over before making any subscription or purchasing entry into any draw. Those under 18 will not be allowed to participate and any prizes will not be paid out to them. Should it be discovered, subsequent to a player participating in the draw, that he or she is aged under 18, no prizes will be paid out to them, and their stakes will be returned to them. Your Charity Lottery will carry out random checks to verify this requirement, if necessary, including seeking confirmation from independent agencies who can provide such information; 

On receipt of a valid request to join the lottery, and confirmation of understanding regarding the handling of customer funds in the event of the promoter’s insolvency (detailed below), players will be issued in the form of a welcome letter, typically by post (or email if provided and consented to), a unique randomly selected draw number(s) created by approved and appropriately tested secure computer software, and information on how the player's contribution benefits their supporting charity. Players who use the LotteryLink app can also view their draw number(s) in the app; 

The cost of entry is £1 per entry per weekly draw, payable in advance. 'Back payments' cannot be accepted. All payments must be clear through the bank before entries can be entered into the draw and are eligible to win a prize. Direct Debit payments are subject to the Direct Debit Guarantee and can take up to 14 days to process. Players will be advised of their first draw in their Welcome Letter; 

Players on a monthly subscription paying £5 a month per entry will also accumulate up to 4 additional entries into a Bonus Draw which takes place twice a year, provided that all scheduled payments are made in the six months preceding the Bonus Draw. It is also possible to pay a quarterly subscription of £15, a bi-annual payment of £30 or an annual payment of £60 per entry. If you join part way through this six-month period or a scheduled payment is missed, this will affect how many Bonus Draw entries you accumulate. If you cancel your subscription before funds are allocated to the Bonus Draws, any additional funds that you have accrued we will determine with the player if the funds are to be allocated into subsequent weekly draws, gifted as a donation to the supporting charity or refunded to the player. Players can find out how many entries to the Bonus Draw they have accumulated by contacting the Supporter Care team on 0300 330 1500 or by checking the LotteryLink app; 

Up until June 2025, Your Charity Lottery operated a monthly subscription of £4.34 per entry, a quarterly subscription of £13 per entry, bi-annual subscription of £26 per entry and an annual subscription of £52 per entry. Any players that remain with these subscription frequencies will not accrue additional entries in the Bonus Draws; 

For each £1 entry you will be given a unique five-digit number which is personal to you. To enable us to be responsible in our fundraising, the total maximum number of lottery subscription entries per draw is 5. Of these, a maximum of 2 entries can be via a face-to-face sign-up, 3 via our Supporter Development team, and 5 via website sign-up. Anyone wanting to purchase more than 5, will need to be approved by the Head of Lottery or their deputy; 

Regular payments can be made using direct debit, cheque, or by debit card. Direct Debit and debit card payments can be set up over the telephone, or by completing a written form. Cash payments can also be made in certain areas. All information on payment is available in our leaflets, on our website or by contacting the Supporter Care team;  

Entry can also be purchased in the form of 'one-off' tickets. For each £1 entry you will be given a unique six-digit number which is displayed on the ticket. to enable us to be responsible in our fundraising the total maximum number of ticket entries per player is 5 in any one transaction; 

The number(s) you have been allocated will be entered into the draw for each week you have paid; for a chance to win one of the guaranteed prizes and the rollover prize; 

The draw will be run on the premises of Dove House Hospice using bespoke software using a random number generator system, which is appropriately tested using an approved Gambling Commission testhouse; 

The draw will take place each Friday (except for bank holidays where the draw will take place on the day prior to the bank holiday). Should circumstances beyond the control of Your Charity Lottery dictate, the draw may take place on another day. Players will be kept up to date on the Your Charity Lottery website, the LotteryLink app and social media sites; 

The prize structure for the weekly draw includes 81 guaranteed prizes is as follows: 1 prize of £1,000, and 80 prizes of £10, plus 1 Rollover* prize. Other prizes may be added from time to time. Twice a year the weekly draw will be a Bonus Draw with 1 additional guaranteed prize of £5,000! *The Rollover prize is not guaranteed to be won each week. If the prize is not won it then increases weekly by £200 to a maximum of £10,000, upon which the prize will become a guaranteed prize; 

Prize winners will be notified by post or email within 7-10 days of the draw taking place. LotteryLink App users will also be notified of their win through the app. Payment will be made by sterling cheque, made payable to the player's name as indicated in their entry, or for direct debit payers, credited to the provided bank account, or by BACS transfer upon request for non-direct debit players. Any players whose winnings are to be paid using a different method to that which they purchased the ticket may be subject to additional due diligence. For any ticket purchased where player details were not provided at the time of purchase, it is the responsibility of the purchaser to contact the Lottery Office to claim their prize. The claimant will be required to provide satisfactory proof of identity and eligiblity before the prize can be issued. The winning numbers will be displayed on the website www.yourcharitylottery.org.uk and our charity beneficiary websites. They are also available in local press, in all beneficiary charity shops as well as being available from the Lottery Office on request. Unclaimed or uncashed prizes will be held for a period of six months following the draw date. Thereafter, the promoter reserves the right to donate the prize value to the charity the player chose to support on joining the lottery. It is the responsibility of the player to notify us of any changes to their details; 

The first prize winners, Rollover prize winners and Bonus Prize winners will be asked to take part in promotional activity, but this is at the discretion of the player. Any photographs taken or player stories compiled will be used only when consent from the player has been sought; 

Syndicates can join the lottery but a nominated named person will be required. The Lottery will address any prize cheque to that player, and it is incumbent upon that player to distribute winnings to other syndicate members. 

Should you decide you no longer wish to participate in the weekly draw you must contact the Supporter Care team to inform us. The Supporter Care telephone number is 0330 330 1500 and its email address is info@yourcharitylottery.org.uk. Cancellations can be carried out at any time although those received after 13:00 hours on a Thursday may not be actioned until after the weekly draw the next day. If you pay by standing order you will need to cancel the instruction with your bank also. 

Where a member cancels their membership with a credit balance, we will determine with the player if they wish to remain in the draw until such time as the credit runs out, wish to donate the credit to the charity they have been supporting or require a refund. Any refund will be made by cheque (addressed to the player) or by BACS transfer and issued within 14 working days; 

Following notification that a lottery player is deceased we will refund the remaining credit to the 'Executors of'. Instructions from next of kin to transfer a lottery number(s) into their name straight away will be accepted. Proof of status may be required. Instructions from Executors to transfer a lottery number(s) into a new name will also be accepted until the last £1 credit has been played. If no-one wishes to continue with the subscription and a refund is not required, the deceased's unique lottery number will cease to be valid, and any unused credit will be donated to the supporting charity. Any payments made by standing order, it is the responsibility of the next of kin or Executor to cancel the instruction with the bank as Your Charity Lottery is unable to do this. If payments continue to be received, payment will be accepted as a donation to the charity the player was supporting unless an alternative instruction is given; 

We promise to comply with all Data Protection requirements and to protect your personal data as well as storing bank details securely. It will be appreciated by members that Your Charity Lottery cannot accept liability for the loss of, delays in, or theft of any communication sent by post, email or fax or for any delays in the banking system; 

We reserve the right not to accept an application, or to cancel an existing transaction at our absolute discretion. Any such rejection or cancellation may be considered on submission of a written appeal to the Head of Lottery within 7 days. The decision of the Head of Lottery will be final; 

An instruction to be self-excluded, as defined in the Gambling Act 2005, from the weekly draw or any One-off Prize Draws may be submitted in writing, faxed or telephoned through to the Lottery Office or completed via our website. Customers wishing to use this facility will not be able to participate in any Lottery activity for a minimum of 6 months from the date of exclusion. Their account will be closed and any credit balance returned to them. They will be signposted to support and counselling services such as those provided by Gamcare. The self-exclusion period can be extended for one or more periods of 6 months. Following the expiry of the self-exclusion period it will be deemed to be extended for a further 6 months unless the player takes positive action to resume participation in the draw. No marketing material shall be sent to a player during a self-exclusion or thereafter except, in the latter scenario, when the player asks for, or agrees to accept, such material; 

Subscriptions to the lottery cannot attract gift aid. However, donations of all or part of player winnings to the charity supported and donations from the Keep the Change scheme can add gift aid; 

It is the responsibility of the player to advise us of any change to their player's address or any other details as necessary. Name and address changes can be made in the LotteryLink app, via our website or by calling the Supporter care team on 0300 330 1500; 

Your Charity Lottery is committed to promoting responsible play. In line with the UK Governments new statutory gambling levy we contribute 0.1% of our Gross Gambling Yield to support national efforts to research, prevention, and treatment of gambling-related harms; The Hospice Lotteries Association website www.hospicelotteries.co.uk, of which Your Charity Lottery is a member, provides information on responsible gambling, including links to support services such as Gamcare (www.gamcare.org.uk); the leading organisation that provides practical help to people affected by problem gambling and BeGambleAware (www.begambleaware.org), which provides advice and support for safer gambling; 

All complaints and disputes will be dealt with in accordance with our complaints and disputes policy, a copy of which is available at the Lottery office and will be provided upon request or in the event that you make a complaint. In the event that a complaint relating to the outcome of a gambling transaction cannot be resolved internally, then it will be classed as a dispute and referred to arbitration. As a member of the Hospice Lotteries Association, any disputes relating to our draws will be handled by the Independent Betting Adjudication Service (IBAS) Telephone 02073 475883; 

In the event of insolvency any future advance payments that a supporter has made are not covered and a supporter will not be able to access these; 

In the event of the charity ceasing the operation of the lottery, the charity will refund any remaining player credit from the date of the last draw held; 

Employees of Dove House Hospice and its associated charitable beneficiaries, including their partners and individuals residing in the same household, shall be eligible to participate in the weekly draw and any other lottery activities promoted, provided they are not directly involved in the management, operation, or administration of the Lottery. Individuals who are directly involved in the running of the Lottery are strictly prohibited from entering any Lottery draws or related promotional activities.